That's not a policy — it's how the system is built. Every review on ServiceScore passed four checks before a homeowner could read it.
Five things happen automatically between a contractor completing a job and a review going live. Here's every one.
When a job closes in your CRM — Jobber, QuickBooks, HouseCall Pro, or any connected tool — ServiceScore detects it automatically. Or log jobs manually in your dashboard. The job record is the foundation every review is built on.
A personalised SMS or email invite fires to the specific customer from that specific job. No one else can receive this invite. No one else can use it. The invite is tied to Job #4821 and expires after 14 days.
Before writing a word, the customer confirms the type of work, the date, and their name. This takes about 60 seconds. If the details don't match the job record, the review is blocked before it's written.
Before the review is accepted, ServiceScore runs automated checks: IP address, device fingerprint, submission velocity, and review pattern analysis. Reviews that fail any check are held or rejected. The reviewer never sees this.
Only after all four checks pass does the review go live. It publishes instantly with a ✓ Verified job badge showing the job type, date, and that the reviewer was personally invited. Your ServiceScore updates in real time.
The word “verified” is vague until you break down exactly what it means.
Only customers who received a job-specific invite link can leave a review. There is no public submission form. You cannot review a business unless they completed a job for you and ServiceScore sent you a personal invite tied to that job.
Before writing their review, the customer must confirm the type of work, the approximate date, and their name. If any of these don't match the job record on file, the review is rejected before it is even written.
Each reviewer's identity is confirmed against the job record. Combined with the invite link and job confirmation, this creates a three-point match: invite, job, and identity. All three must align before the review is accepted.
Every submission is checked against IP address history, device fingerprint, submission velocity, and review pattern signals. Reviews that trigger any flag are held for manual review by our team — never published automatically.
A verification system is only as strong as what it stops. Here's what never makes it through — and why.
Someone attempts to leave a review for a business without having received a job-specific invite. There is no public submission form — no invite link means no access to the review form at all.
The same person attempts to submit more than one review for the same business. Device fingerprint and IP matching catch this instantly, even if they use a different email address or browser.
The customer confirms job details during step 3 that contradict the job record on file — wrong service type, wrong date, or unrecognised name. The review is rejected before it is even written.
Automated checks flag unusual patterns — IP address history, submission velocity, or device signals associated with known review manipulation. The review is never published while under investigation.
Every business on ServiceScore has a public invitation rate — the percentage of completed jobs they actually invited to review. If a contractor completes 100 jobs but only invites 8 customers, that 8% is publicly visible on their profile. Homeowners can see exactly how selective a business has been.
No other review platform shows this. On Google, a business with 8 reviews from 847 jobs looks identical to one who invited every single customer. On ServiceScore, the difference is visible at a glance.
This reviewer was personally invited after their specific job was completed. They confirmed the job details before writing their review.
No. Ever. Businesses cannot remove, edit, or hide any verified review. What you see is the complete record.
Their invitation rate would show it. If they're only inviting satisfied customers, a low invite rate is visible on their public profile.
Yes — they confirmed their identity, job type, and date before their review was accepted. No anonymous reviews, no fake accounts, ever.
No. To review you on ServiceScore they would need to have been your actual customer and received a job-specific invite from you.
No. Only customers you personally invited can review you. So only real customers from real completed jobs can publish a review.
Flag it via your dashboard. Our team manually checks the job record, the invite sent, the confirmation submitted, and the review itself.
Yes — in your dashboard you see the full job record linked to every review, including the invite sent and the confirmation submitted.
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Find home service businesses with verified reviews in your area. Every review tied to a real job.